Faster mean time to repair
Resolve up to 70% of service cases remotely
Higher customer satisfaction
See AssetCore in action — AssetCore demonstrator demo video
Remote troubleshooting:
Up to 70% of faults can be analysed and resolved remotely — for faster MTTR.
Systematic fault documentation:
Automatic collection of fault memories and event logs enables rapid root cause analysis.
Faster ramp up:
Supported remote support speeds up the start-up of new systems and shortens the time until production starts.
Increased initial resolution rate:
Remote experts directly support technicians and customers to solve problems immediately.
Use experts in a more targeted manner:
Optimized use of resources enables more efficient service and makes it easier to meet contractual obligations.
New business models in service:
Remote services open up proactive maintenance and monitoring offerings — for new revenue streams and stronger customer loyalty.
Fehlerbehebung aus der Ferne:
Bis zu 70 % der Störungen lassen sich remote analysieren und beheben – für schnellere MTTR.
Systematische Fehlerdokumentation:
Automatische Erfassung von Fehlerspeichern und Ereignisprotokollen ermöglicht eine schnelle Ursachenanalyse.
Schnelleres Ramp-Up:
Unterstützter Remote Support beschleunigt die Inbetriebnahme neuer Anlagen und verkürzt die Zeit bis zum Produktionsstart.
Erhöhte Erstbehebungsrate:
Remote-Experten unterstützen Techniker und Kunden direkt, um Probleme sofort zu lösen.
Fachexperten gezielter einsetzen:
Optimierte Ressourcennutzung ermöglicht effizienteren Service und erleichtert die Einhaltung vertraglicher Verpflichtungen.
Neue Geschäftsmodelle im Service:
Remote Services eröffnen proaktive Wartungs- und Überwachungsangebote – für neue Umsatzquellen und stärkere Kundenbindung.
Erleben Sie AssetCore in Aktion – Demo-Video des AssetCore Demonstrators
AssetCore features in detail
With AssetCore's Event Hub, a service technician can view and analyze critical events in a customer's system at any time.
With configurable triggers, you define when events should be recorded in order to focus on the most important incidents. In the event of critical events, both manufacturers and service technicians receive immediate notifications via email, SMS or other channels, so that rapid responses are possible.
The Event Hub combines system signals, video recordings and sensor data to provide a complete picture of the situation — ideal for evaluating recurring errors and optimizing your systems.
With AssetCore, you can stream all important plant signals, sensor data and camera images in real time on a single platform. You get full access to live data no matter where you are — whether in the office, on the road, or on-site at the plant.
Thanks to standard protocols such as OPC-UA or MQTT, system data can be easily integrated into the platform, while sensor data is also seamlessly collected via IO-Link.
The integrated camera transmission allows you to monitor critical areas of your system via on-demand video, which makes it easier to react immediately to faults and increases transparency in plant operation.
With AssetCore, you lay the foundation for the future of your service support. The solution is ready to use advanced algorithms and AI to intelligently process plant data and make it usable.
Computer vision allows camera streams and video recordings to be analyzed to identify fault patterns, identify recurring problems and understand the causes of errors more quickly. In addition, AssetCore enables the collection and evaluation of machine data to identify anomalies and prepare for predictive maintenance.
With AssetCore, you create the basis for an intelligent service — from efficient fault analysis to future-proof condition monitoring and predictive maintenance.
Structured data for better decisions
With AssetCore, you can integrate various data sources — from OPC-UA and IO-Link to visual inspections and databases — in a central platform.
Use historical analysis for pattern recognition, identify errors early on with live data, and respond immediately to alerts. AssetCore turns data into usable knowledge — for more efficient processes and well-founded decisions.
Use Cases
In the event of a machine downtime or an accident, the service technician can access the fault history, all relevant machine signals and visual insights via AssetCore. This enables the service technician to precisely guide the customer remotely and get the machine back into operation quickly.
During start-up, the service technician can access all relevant information about the machine via AssetCore. If the customer allows remote access to the asset, software updates can be carried out completely remotely. In this way, new machines can be put into operation by AssetCore without a technician constantly having to be on site.
Machines are continuously monitored via AssetCore. Faults and abnormalities are automatically identified and transmitted to the manufacturer. The service technician can identify necessary measures such as replacement parts or maintenance based on the transmitted data and carry them out in a targeted manner.
Historical errors are insufficiently documented, making sustainable troubleshooting difficult.
Supervision of the complex ramp-up phase by service technicians is time-consuming and expensive.
There is a shortage of qualified service personnel.
Service is often taken for granted, which results in a low willingness to pay.
Maintenance measures are expensive and often inefficient when they have to be carried out on site.
Lack of standardization and automation lead to inefficiencies in the service process.
Our collaboration starts with a individual pilot project. In this phase, we will demonstrate the technical feasibility and evaluate the Business case. Once the pilot project has been completed, billing depends on the selected service packages and your specific requirements.
Connection of a (test) system:
We integrate one of your systems with the AssetCore platform so you can try out and explore all of AssetCore's features right away.
Access to the AssetCore platform:
During the project, you'll have full access to all AssetCore features, including live data, video streaming, and analytics tools.
Test period of 8 weeks:
Over a period of 8 weeks you can try out the platform in your test environment or in real operation, make optimizations and analyze the results.
You keep your data:
All data collected in the pilot project belongs to you and can be used for later evaluations or implementations.
• One-time
• including hardware provision
• incl. individual configuration
• incl. introduction
• incl. support
FAQ
Which systems are supported?
What does the connection look like?
Are existing cameras also supported?
What components does AssetCore consist of?
Where is my system data stored?
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